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Device Lifecycle Management Services:  “Acquisition-to-Retirement” Protection & Support for Mobile Devices & IT Assets

If your company’s IT resources are limited or stretched thin, it can be a challenge to manage all of the mobile devices throughout your organization. Even if you have the bandwidth, managing dozens, hundreds or thousands of devices is a time-consuming and tedious task.

Consider outsourcing your device care using Mobile Device Lifecycle Management services from Inovity to ensure you’ll always have properly-configured,  supported, updated and secure mobile devices in the hands of your users, every day.

Inovity’s services support your devices during each stage of their lifecycle.  From acquiring the hardware and configuring devices to your exact specifications, to break-fix repairs, to remote management and support, to hardware retirement, recycling and trade-in services, you can count on Inovity to provide high-quality, low-cost device lifecycle management services.

Lifecycle Managed Services are offered through monthly subscription models, so you only pay for the services you need, with options to scale up or down as your business needs change.

Extend the life of your IT assets and mobile devices with no surprise costs.  Request more information about Inovity’s Device Lifecycle Management services today.

Device Lifecycle Management services from Inovity

Mobility Lifecycle Management Services

With the diverse portfolio of mobile devices and IoT assets flowing in and out of today’s enterprises, many IT departments are finding they don’t have the bandwidth to manage all stages of the hardware lifecycle. Keeping track of every device in your enterprise, installing and managing software applications, performing routine maintenance and repairs, and ensuring device configurations are compliant with corporate guidelines can quickly add up and may feel like a burden to many organizations. But it doesn’t have to be that way with the help of an experienced managed services provider like Inovity. Our mobility lifecycle management services are designed to ease that burden, giving you an all-encompassing way to manage devices from the moment they enter your organization until they reach end of life, and every stage in-between.

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Hardware Acquisition

As mobile devices continue to evolve at unprecedented speeds, choosing the right mobile device for your workforce can be challenging. Whether you’re looking to replace outdated legacy devices with the latest models available or are purchasing devices for the first time, we can help. Our exerts are up-to-speed on all the latest mobile devices and barcoding equipment from industry-leading manufacturers like Zebra, Honeywell, Datalogic, Epson, Cognex and many others. We know these devices like the back of our hands, and can help you acquire the best mobile devices for your unique business applications—while staying within your desired budget. We’ll then procure the devices and ship them to your location, so you never have to lift a finger. We can even take it a step further with our configuration and provisioning services that ensure each device is completely set up and ready to deploy the moment it arrives on site.

Hardware Acquisition

As mobile devices continue to evolve at unprecedented speeds, choosing the right mobile device for your workforce can be challenging. Whether you’re looking to replace outdated legacy devices with the latest models available or are purchasing devices for the first time, we can help. Our exerts are up-to-speed on all the latest mobile devices and barcoding equipment from industry-leading manufacturers like Zebra, Honeywell, Datalogic, Epson, Cognex and many others. We know these devices like the back of our hands, and can help you acquire the best mobile devices for your unique business applications—while staying within your desired budget. We’ll then procure the devices and ship them to your location, so you never have to lift a finger. We can even take it a step further with our configuration and provisioning services that ensure each device is completely set up and ready to deploy the moment it arrives on site.

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Configuration and Provisioning

From industrial mobile computers and vehicle-mounted computers to rugged tablets and printers, our configuration and provisioning services make sure all devices arrive at your site fully tested and ready to use out of the box. Our engineers unbox all equipment at our staging facility and review the devices to ensure full operability before they get shipped. We apply the correct hardware configurations, install the latest operating system and firmware updates, then load your enterprise software applications onto the devices before connecting them to a simulated WLAN environment for final testing. This rigid process enables a seamless integration within your environment from the very moment you turn on a device—helping save internal IT resources hundreds or even thousands of hours throughout the process. Device provisioning and configuration is just the beginning of our mobility lifecycle management services. Once devices are deployed in the field, we can help you manage and support them until they reach the end of life.

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Configuration and Provisioning

From industrial mobile computers and vehicle-mounted computers to rugged tablets and printers, our configuration and provisioning services make sure all devices arrive at your site fully tested and ready to use out of the box. Our engineers unbox all equipment at our staging facility and review the devices to ensure full operability before they get shipped. We apply the correct hardware configurations, install the latest operating system and firmware updates, then load your enterprise software applications onto the devices before connecting them to a simulated WLAN environment for final testing. This rigid process enables a seamless integration within your environment from the very moment you turn on a device—helping save internal IT resources hundreds or even thousands of hours throughout the process. Device provisioning and configuration is just the beginning of our mobility lifecycle management services. Once devices are deployed in the field, we can help you manage and support them until they reach the end of life.

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On-Site and Depot Repairs

We offer repair services for all makes and models of barcoding equipment and mobile devices. We even have factory-trained technicians on staff that can guarantee repairs for all Zebra and Honeywell devices, so you can rest easy knowing your assets are being handled by a certified technician. We also offer repair services and maintenance contracts for virtually any model of barcoding and data collection equipment sold on the market today. When the time comes to repair devices, we’ll determine if they can be sent to our depot for repair, or if we need to dispatch a tech on-site to resolve any issues you may be experiencing with your hardware.

On-Site and Depot Repairs

We offer repair services for all makes and models of barcoding equipment and mobile devices. We even have factory-trained technicians on staff that can guarantee repairs for all Zebra and Honeywell devices, so you can rest easy knowing your assets are being handled by a certified technician. We also offer repair services and maintenance contracts for virtually any model of barcoding and data collection equipment sold on the market today. When the time comes to repair devices, we’ll determine if they can be sent to our depot for repair, or if we need to dispatch a tech on-site to resolve any issues you may be experiencing with your hardware.

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Advanced Exchange Spare Pool Management

In today’s fast-paced environment, IT departments are under more pressure than ever before to streamline productivity for their workforce. As a result, we’re seeing more organizations investing in mobile technology as the answer. But leveraging mobile technology to enhance productivity is only possible when there’s a working device in the hands of users. Every second a device malfunctions or is determined to be inoperable is costing you money. Our mission is to help you minimize that impact by offering our spare pool management services. From our service depot in Alpharetta, GA, we can assign your company a spare pool of devices that are preconfigured and ready to ship to any location at moment’s notice. So whenever a device breaks, we’ll immediately ship you a new device from your spare pool so your staff can get back to work faster.

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  • Pre-configured replacement devices stored and ready to ship from our service depot

  • Maintain spare pool quantity levels equal to 5-10% of your entire device population

  • Spare pool replacements arrive fully staged and configured to your exact specifications

  • Next business day replacements for requests submitted before 2:00 pm EST (excludes weekends and holidays)

  • Factory authorized repairs on defective devices from highly-trained technicians

  • Broken devices get re-configured and tested before returning them to the spare pool

  • Inovity will manage the entire RMA process with the manufacturer on your behalf

  • Eligible devices under warranty that require staging services are handled by Inovity

Advanced Exchange Spare Pool Management

In today’s fast-paced environment, IT departments are under more pressure than ever before to streamline productivity for their workforce. As a result, we’re seeing more organizations investing in mobile technology as the answer. But leveraging mobile technology to enhance productivity is only possible when there’s a working device in the hands of users. Every second a device malfunctions or is determined to be inoperable is costing you money. Our mission is to help you minimize that impact by offering our spare pool management services. From our service depot in Alpharetta, GA, we can assign your company a spare pool of devices that are preconfigured and ready to ship to any location at moment’s notice. So whenever a device breaks, we’ll immediately ship you a new device from your spare pool so your staff can get back to work faster.

  • Pre-configured replacement devices stored and ready to ship from our service depot

  • Maintain spare pool quantity levels equal to 5-10% of your entire device population

  • Spare pool replacements arrive fully staged and configured to your exact specifications

  • Next business day replacements for requests submitted before 2:00 pm EST (excludes weekends and holidays)

  • Factory authorized repairs on defective devices from highly-trained technicians

  • Broken devices get re-configured and tested before returning them to the spare pool

  • Inovity will manage the entire RMA process with the manufacturer on your behalf

  • Eligible devices under warranty that require staging services are handled by Inovity

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Asset Retirement

When devices have reached or are nearing end-of-life, Inovity can buy back your legacy equipment. Many older devices will still have a cash value and may be purchased back outright or used as trade-ins to upgrade to the latest technology available on the market. If it’s determined a device is too old and is truly ready to be fully retired, our recycling program will wipe the devices clean to ensure any proprietary information is securely removed and then we recycle the hardware in an environmentally friendly way.

Recycling your old end-of-life technology.

Go Green! Simple, Ethical Electronics Recycling

Download the Inovity IT Equipment Recycling Brochure

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Asset Retirement

When devices have reached or are nearing end-of-life, Inovity can buy back your legacy equipment. Many older devices will still have a cash value and may be purchased back outright or used as trade-ins to upgrade to the latest technology available on the market. If it’s determined a device is too old and is truly ready to be fully retired, our recycling program will wipe the devices clean to ensure any proprietary information is securely removed and then we recycle the hardware in an environmentally friendly way.

Go Green! Simple, Ethical Electronics Recycling

Recycling your old end-of-life technology.
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Need help with mobile device management?

In addition to our mobility lifecycle management services, Inovity also offers managed services for mobile device management with our Cloud Enterprise Mobile Device Management (Cloud EMM) software. Cloud EMM, powered by SOTI, provides a single dashboard to manage hundreds or even thousands of mobile devices. Our software makes it easy to manage Android, Windows or iOS devices across multiple locations for your entire workforce, without needing to set up an on-premises server. You’ll never have to worry about things like software maintenance, setting up users, device provisioning, package alerts and other tasks required to keep mobile devices secure and fully operable.

Learn More About Cloud EMM
Cloud EMM - Enterprise Mobility Management from Inovity
Learn More About Cloud EMM

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Know When.

Know How.