The safety of our employees, customers and communities is our utmost priority. We also understand that most business operations must and will continue, many in new and innovative ways.
Inovity is considered an essential business and our full workforce is operating without interruption in the safest possible way. We are available to you because we know that improving the efficiency, accuracy and productivity of your business is as important as ever.
For well over half of our 28-year history, much of Inovity’s workforce has operated remotely, providing complete system consultations, solutions and support from numerous locations across the USA. During the COVID-19 outbreak, all staff members are available and our services are uninterrupted.
What does that mean for you?
- REGIONAL ACCOUNT EXECUTIVES Our experienced Regional Account Executives are available daily via email, telephone and a variety of video conferencing platforms. Via your communications preference of choice, we are available to provide system consultations, equipment and software recommendations, custom application discussions, project development, pricing and online meetings for you or your entire team.
If your company has temporarily suspended site visits from outside vendors, Inovity can offer virtual site visits to examine your operation and keep your project moving forward. For organizations that continue to allow limited vendor visits for essential needs, our team can discuss that possibility with you. Any on-site visits will follow the recommended protocols by the CDC and/or all customer-established guidelines. Any Inovity employee who is feeling unwell is instructed to stay home and is prohibited from customer visits.
- CLIENT SERVICES Our Client Services team has expanded and is ready to assist all customers, weekdays from 8:30am-5:30pm ET. Our team can help you with placing an order, checking order status, providing order tracking and initiating any product returns or equipment repair requests. Please note that on-site equipment repair and maintenance services are fully operational and technicians are confirming that locations are allowing visitors before any site visits. Any technicians who are feeling ill are instructed to stay home.
- PROFESSIONAL SERVICES Our Professional Services team is also available to provide multi-tiered technical support for existing customers, weekdays between 8:30am-5:30pm ET. Additionally, our team can offer remote meetings or personalized online demos of various software as needed. Our sweeping use of Mobile Device Management (MDM) software allows us to actually log into your devices and see, troubleshoot and solve any issues your workers may be having. If you are unfamiliar with MDM solutions, please be sure to contact your Regional Account Executive about this innovative offering, particularly during times of limited access. When you cannot physically get to a device, this remote control solution is indispensable in managing your mobile computers and printers.
- ACCOUNTING Our Accounting team is also operating normally, available to you weekdays from 8:30am-5:30pm ET for any billing questions.